Many of you that utilise our French Network will have recently noticed that we have run into a few issues as part of our plans to upgrade and improve on our overall network stability and size. The entire point of this upgrade was to bring about a better service for you, our valued clients.
We have however run into some serious issues with the server deployment, currently around the kernel and networking issues with our DC and the way in which our software requirements work with the server and the networks configuration.
We are working as hard and fast as we can to resolve the issue, however it has already made a huge impact to you, our clients. As such we want to give our affected clients a way to try to get services online, while ideally we would move everyone onto our other french node, however there is no way that the node would support every single client.
We will be offering compensation to all our affected clients, and a detailed blog post on how to claim this will be posted in the coming days as we need to finalise how it will work and make sure that it is fair for all clients.
We are now offering all clients, on a first come first serve basis the option to be moved onto our other French node, or to our Canadian network. Both options will result in a new IPV4 issued however will allow your service to come back into operation. If you wish to have your VPS migrated then please contact our support team and explain if you want to move to the other French Node, or Canadian Network.
We appreciate your continued understanding, and we will keep you updated via Twitter.