To allow us to better serve you all as clients, we have decided to make some changes to the way that we automate our invoices. This is to give you more notice, and to hopefully reduce the amount of people that forget to pay and have their services terminated.
The first change we have made is that invoices will now be generated 21 days before they are due. While this sounds quite a long way away, we hope that it will encourage you to pay your invoices before they are due, and to serve as a better reminder than the original 14 days.
Another important change is that we have cracked down on overdue invoices. Previous you had two days after the invoice was due before we would suspend your service, we have now changed this to be the same day. For this reason it is important that invoices are paid on or before the due date to avoid service disruptions.
We will be keeping the existing setup of 14 days overdue will result in service termination, as we feel this is a fair amount of time to give you fair warning and the change to contact our accounting team if you are experiencing issues with payments.
We have also set it so that our system will attempt to process card payments 7 days before the invoice is due. This is due to the processing time that we face on our end. If you wish to disable this you will need to contact our accounting team who can disable all automated card processing.
We would like to know what you think of these changes, especially the invoice generation. Should we make it longer and would you like it to be different depending on your billing cycle? Please do leave comments with your views!